Support

Email us and a person at Radost IT reads and answers it.

Common fixes

The app says Ollama is offline

Open the Ollama app, or start it from a terminal. Then press the refresh button next to the server status. If you changed the server address in Settings, check that it is right. The default is http://localhost:11434.

ollama serve

Download Ollama

The model list is empty

Ollama is running but has no models yet. Download one from a terminal, then pick it at the top of the chat.

ollama pull llama3.2

Answers are slow

Speed depends on the model and your computer. Try a smaller model, such as llama3.2 instead of a 70b model, and close other apps that use a lot of memory.

Moving chats from Lite to Pro

In Lite, open Settings and choose Back up. In Pro, open Settings, choose Restore and pick that file.

What to put in your email

Which app you use, Lite or Pro, and its version.
Your computer: macOS or Windows, and how much memory it has.
The model you picked and your Ollama version.
What you did, what you expected and what happened instead.

Please do not send chats with private information. We never need them to help.